Effective Date 28-DEC-2023 To 16-Jul-2024

Frequently Asked Questions

Frequently Asked Questions

1. What services does Krishpada.com provide for hotels?

We offer a comprehensive suite of hotel management software services, including a booking engine, hotel website development, and a Property Management System (PMS).

2. How can I get started with your booking engine?

Getting started with our booking engine is easy. Simply contact us, and our team will guide you through the setup process and provide any necessary assistance.

3. Can I customize the design of my hotel's website?

Yes, our website development service allows for complete customization to match your hotel's branding and style. Our team will work with you to create a unique and visually appealing website.

4. What features does your Property Management System (PMS) offer?

Our PMS includes features such as room inventory management, guest check-in/check-out, billing, and reporting. It's designed to streamline hotel operations and enhance guest experiences.

5. Is your software suitable for small boutique hotels as well?

Absolutely! Our hotel management software is scalable and suitable for hotels of all sizes, including small boutique hotels. We tailor our solutions to meet the specific needs of each client.

6. How can I contact Krishpada.com for more information?

For more information or to get in touch with us, you can send an email to info@krishpada.com or call us at +(91) 82 73 983 703. Additionally, you can visit us at our office located at Ashok Vihar, Lane No 2 Near Rispana Bridge, Dehradun.

7. What type of support do you provide?

We offer customer support to assist you with any issues or questions you may have. Our support includes email support, phone support during business hours, and online documentation.

8. Is training provided for using your software?

Yes, we provide training sessions to ensure that you and your team are comfortable using our software. Training can be conducted remotely or on-site, depending on your preference.

9. Can I integrate your software with other third-party systems?

Yes, our software is designed to be flexible and can integrate with various third-party systems. We can discuss specific integration requirements during the onboarding process.

10. How do you ensure the security of my hotel's data?

We take the security of your data seriously. Our systems use industry-standard encryption and security protocols. Regular security audits and updates are conducted to protect against potential threats.

11. What is the pricing structure for your services?

Our pricing structure depends on the specific services and features you require. Please contact us to discuss your needs, and we will provide you with a customized pricing quote.

12. Can I get a demo of your software before making a decision?

Yes, we offer demos of our software to potential clients. Please reach out to us to schedule a demo, and we'll walk you through the features and functionalities of our hotel management solutions.

13. Do you provide ongoing updates to your software?

Yes, we regularly update our software to add new features, improve performance, and address any security concerns. Updates are provided to our clients as part of the service.

14. What happens if there is a technical issue with the software?

In the event of a technical issue, our support team is available to assist you. You can reach out to us via email or phone, and we will work to resolve the issue promptly.

15. Can I cancel my subscription at any time?

Yes, you can cancel your subscription at any time. We understand that business needs may change, and we strive to make our services flexible to accommodate your requirements.

16. How can I provide feedback or suggestions?

We welcome your feedback and suggestions. You can send us your thoughts via email at feedback@krishpada.com. We appreciate your input as we continuously strive to enhance our services.

17. Is the booking engine mobile-friendly?

Yes, our booking engine is designed to be responsive and mobile-friendly, ensuring a seamless booking experience for guests using various devices.

18. Can the PMS handle multiple properties?

Yes, our Property Management System (PMS) is equipped to handle multiple properties, making it suitable for hotel chains and businesses with multiple locations.

19. What payment gateways do you support?

We support a variety of payment gateways for secure and convenient transactions. The specific gateways available may vary, and we can discuss integration options based on your preferences.

20. How often is the inventory updated in the booking engine?

The inventory in the booking engine is updated in real-time to provide accurate availability and ensure that guests can make reservations based on the latest information.